Frequently asked questions
How does check-in work?+
Most apartments offer self check-in via smart lock or key box. Exact instructions arrive by e-mail 3 days before arrival; standard check-in is from 3 PM.
Can I cancel a booking?+
Yes. Free cancellation up to 7 days before arrival unless stated otherwise on the apartment page. Later cancellations are charged the first night.
Is there a security deposit?+
For most apartments a deposit is pre-authorised on your card and automatically released after departure.
Are the apartments child-friendly?+
Yes — we can prepare a crib and high chair in most apartments. Just mention it in the booking note.
How do I reach you during my stay?+
Via messages in your account, e-mail or WhatsApp — available daily 8:00–22:00 and 24/7 for emergencies.